Diagnostics platform

We provide inclusive Wired and wireless internet service  into most of our properties.The setup for these connections as of 2015 is Fibre to the street connections as well as fibre to the premesis which in the uk are provided by Bt Openreach & Hyperoptics.Fibre to the street connection can range for 40mb to 90mb usually around 75mb.These sorts of connections are designed for rigerous use by multiple connections and are rated as some of the highest speeds in the united kingdom. Bt Business is our service provider and generally all repairs from exchange to cabinet as well as up to premsis are carried out by Bt openreach . There time frame for solving most common issues a can be up to 7/10 days at times , so always beter to try some basic diagnositc options prior to reporting any issues,

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  Channel Conflict?

  Wireless problems : Its possible that multiple wireless devices , ie wireless from neighbours or other base stations can transmit on the same channel . This inevitably will cause channel conflict.To identify if this is your problem , download and install Inssider. This program will identify all wireless networks within range and there channels.

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  Local Bt change problems?

  Click on the live issues link to see in realtime ongoing faults in your local / national areas.

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  Excessive use

  Some times it possible that 5 or more tenants at any given time may use the internet ,  if they are all streaming heavily or downloading huge amounts of date simultaneously this can affect your internet experience .